We collect information from you when you register on our site, place an order, request information, respond to a survey or fill out a form.

On the occasions when your company subscribes you to our services on your behalf the process of collecting your personal information is as follows:

1) Your company sends you a link to complete a registration form for our services.  The information asked usually includes first name, last name, email, contact, telephone number, Company name, and Country.  There may also be a self-assessment quiz to complete.

2) Your company registers you for our services on your behalf, providing us with a minimum of your first name, last name, and email address.  We then email you and ask that you complete a registration form with us directly usually including first name, last name, email, contact, telephone number, Company name, and Country.  There may also be a self-assessment quiz to complete.  If you do not complete this initial registration form within three months, then we will delete your contact details in our system.

During your time in our programmes, we collect various types of personal data about you, including:

Participants:

• Work information (e.g., position/role and employer)
• Data captured in communications between us and you
• Attendance and progress data in our courses and programmes
• Data captured in meeting recordings
• Images (e.g., for marketing and advertisement)
• Opinions, views, and feedback information

Clients:

• Basic information (e.g., name, title, reference number)
• Contact details (work and personal)
• Position
• Work information (e.g., position/role and employer)
• Data captured in communications between us and you

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, as outlined in this privacy notice, or as required by law. When we no longer need your personal data, we will securely dispose of or anonymise the information in accordance with our data retention policies and applicable regulations.

We may use personal information to respond to your inquiries, and/or address other requests or questions; enable your use of the services; contact you regarding your purchase or that of your company on your behalf; and collect payments from you; and to send you goods or services purchased; information and updates related to your purchase or that of your company on your behalf; invoices; email notifications that you have specifically requested; occasional email communications relating to company news, updates, related product or service information. We use this personal information in order to fulfil our contractual obligations to you.

Personal Data Security

• We take all necessary technical and organisational measures to ensure the security of your personal data. In the unlikely event of a data breach, we will contact you in accordance with our legal obligations. Access to your personal data will be limited to individuals who need it for legitimate legal and business purposes.
• We adhere to various industry best practices to ensure the protection of your personal data is effective and implement appropriate technical and organisational measures that align with our security and data protection policies.

Recording of Training Sessions and Meetings

• Please be aware that we routinely record training sessions and meetings for various purposes. These recordings serve as a valuable resource for quality assurance, record-keeping, reviewing participant progress, improving our services, and staff training. They may also be used to address any technical issues, provide post-session feedback, and foster ongoing development of our programme content.
• We understand that some participants may have concerns or queries regarding the recording of sessions and meetings. If you have any concerns or would like further clarification on the session and meeting recordings processing, please don’t hesitate to contact us. We are committed to addressing your concerns and providing transparent information on how these recordings are used and managed.

We promise to never sell, rent, trade or share your email with outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

• We may share your personal data with various third parties, both within and outside the European Economic Area (EEA), in order to efficiently and securely provide and improve our services. Examples of these third-party service providers include: video conferencing software providers, transcription services, productivity suites, email and collaboration tools, survey tools, file storage and sharing services, legal service providers, accounting service providers, consultants, insurance providers, customer relationship management (CRM) systems, online course and membership platforms, event venues, catering service providers, researchers, and training partners.
• Data transfers outside the EEA are carried out in accordance with GDPR requirements using appropriate safeguards, such as Standard Contractual Clauses or adequacy agreements, to ensure secure and compliant data processing.
• In addition to these service providers, we may also share personal data with course and programme facilitators who are contractors based internationally and have access to our cloud-based systems. This is done to effectively deliver our services and ensure an optimised learning experience for our participants.
• Any third-party service providers and contractors we engage only have access to the personal data necessary for them to perform their functions, and they are obliged to protect the data and maintain GDPR-compliant practices.

We may disclose your personal information to third parties in the following cases:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If Elevate Talent or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation request

We strive to keep your personal data up to date, accurate, and complete. We welcome you to inform us of any inaccuracies or changes in your personal data to ensure your information remains current. To do so click here  personal information request.

If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

• The UK GDPR grants you, as the data subject, several rights concerning your personal data. We will make all efforts to fulfil the obligations under the applicable data protection laws upon receipt of a valid request to exercise your rights.
• Access: You have the right to request a copy of the personal data we hold about you. This right has certain exceptions; for instance, access may be denied if revealing the information would expose personal data about another person or if we are legally prohibited from disclosing such information. If you wish to review, update your personal information then please click here.
• Erasure: You can request that we delete the personal data we hold about you. The right is not absolute and applies only in specific circumstances. If you wish to do this then please click here.

The data that we collect from you may be transferred to and stored in a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Whilst we take your privacy very seriously and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is done at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

From time to time, we may need to amend our privacy policy and will update the Privacy Policy modification date below.

This policy was last modified on 1/3/24

If there are any questions regarding this privacy policy you may contact us at:  team@elevatetalent.co.uk