Frequently Asked Questions

Frequently Asked Questions

If you have a question please check the items below and click on the heading

Webinar Questions

To participate in the discussion online, type your comments in the question box. This is usually in the top right hand side of your screen. You may need to click on the arrow to open this box fully. If you are on a tablet, you can access the box from the ‘?’ in the corner.

For reasons we will not bore you with (mainly privacy/GDPR!) only the presenters can see any comments made and any questions asked. This is an hour for you, so the focus should be on you rather than others’ comments, which is supported by the feedback we have received that viewing others’ comments can be distracting.

We share as many of these comments as we can and answer questions during and at the end of the session. Whilst we will never say the full name, we often mention the first name. So please continue to participate.

When a poll is loaded,  you participate by clicking on the white button next to the option you want to select. Some polls are single answers and some you can answer as many as you wish. This choice is given at the top and we also let you know which it is. Single choice answers will add up to 100% whereas multiple answers do not.

Elevate is a global community in over 50 countries worldwide. This means there is a huge degree of variation in bandwidth capabilities. We have found in the past that using the webcam disrupts the connection for a percentage of attendees. Instead, there are photos of the presenters before the session whilst in the waiting room, as well as for a short while at the start of each session. However, we may occasionally switch on our cameras at the start of the webinar.

We do not give copies of the slides. We are not doing this to be mean – we do this as the science behind learning shows that in fact they hinder rather than help. We do provide a Worksheet which is an outline of the slides and allows you to make notes that are relevant and important for you. The goal is to focus on 2 or 3 actions at the most – this is much more useful and supportive of career development than having everything that was on the slides or said written down.

The link for the Theory sheets is sent in the registration and reminder emails.  It is the same link for the whole series (each series is four months).

They can also be accessed via the Members’ Hub by logging in here The link to the sheets is below the relevant webinar.

Yes. All three of the Theory sheets are writable PDF documents so you can choose to type in your responses or print out and write them in.

Following each session, we ask for your feedback through 4-5 questions. This feedback is invaluable in enhancing the programme, as we regularly adapt future sessions based on the responses and questions received. Additionally, every month, we compile the data into a report and share it with your respective companies. It’s important to emphasise that the data shared is aggregated and individual names associated with comments and questions are never disclosed.

Yes, you can, though we do not recommend this. In the emails a few days before and on the day of the webinar, there are dial in numbers for most countries. However, we would encourage you to login to the webinar online so that you can fully participate in all the interaction detailed above,  and also so that we know you have participated.

As we mentioned earlier, we work hard to manage the webinars in a way that limits the amount of bandwidth needed. The quality you receive the audio with is dependent on the bandwidth where you listen to it. We know more than 97% of participants hear the webinars with no issues at all so only a very tiny proportion experience interrupted audio. We are sorry if that tiny percentage is you! To ensure the best sound quality, please close all browsers and any other applications on your PC/Tablet. Sometimes you may just need to logout and back in again! If this is not successful, then please ask the IT department at your organisation for tips on how to get a better connection.

Registration Questions

If you have registered for Elevate and are a current user you will be automatically sent the invite each month, but they do sometimes go into junk or spam. Please check these folders and search for emails from Please contact your IT  department and ask them to whitelist all emails from us.  If you still can’t find the invite please email us at

Yes. You are welcome to change to the other session. Please drop us an email at and we can do that for you.

Yes. You will need to contact us so we can update this. We will send you a confirmation link which you need to accept first, as part of our privacy policy. Please note, we can only accept work email addresses.

If you have any further questions, please email us at We are here to help!

The Members’ Hub will only recognise your login details after you have logged in for the first time. If you have lost your password and have yet to login to the Hub, you will not be able to use the lost password option. Instead, please email

Webinar Replay Questions

An email is sent the day after the webinar with the details of how to access the recording which is available for 14 business days.

When you registered you were sent unique login details to access the Members’ Hub.

Simply login at  If you have forgotten your password,  then please use the ‘forgotten password’ option on this page.

Any issues then please email us directly at

Yes. All of the recordings have subtitles in English, Mandarin, Portuguese and Spanish. Please note these can take up to 48 hours after the live session to load (though most of the time it is done within 24 hours). Simply press the CC at the bottom righthand side of the video screen.

We recommend using Chrome as the browser for viewing videos. However, if you are having trouble viewing the replays, for example you get a message that says “the video cannot be played” or simply a blank screen, please try the following solutions:

  • Clear the cookies from the browser. For instructions on how to do this on Microsoft Edge, click here,  for Google Chrome, click here.
  • If clearing the cookies does not work, it could be that your virus protection software or firewall is blocking the content. If possible try to add the site as a safe site or contact your IT department who will be able to help.

Here's what some of our delegates had to say about their time with Elevate:

“I have learnt so many things and/or just get the awareness of attitudes and actions that I was doing without knowing about it…It is pragmatic, the format of 1h per month is very convenient and gives us time to think about the learnings and try to apply them.”

Delphine Baudouin, Manager, Product Panning - Volvo
"Something tangible that I can take away and apply immediately. Highly recommended for those who are serious about their career."

Jan Sinclair - IBM
"Your session has become the highlight of the month – I really enjoy every minute!"

Emma Lindoff - Volvo
"I must say I am loving the Elevate Webinars. Very practical. Very useful. Very applicable."

Joy Aboim – Cisco
"The online lessons are like a "stock cube", highly compressed, high-quality concentrate. If you work through the worksheets you get a full picture and understanding of the learning content."

Simone Weber - SKF
"This is by far the best leadership training I have taken! The content will follow me for the rest of my career."

Olivia Sesevic - Volvo
"I'm very impressed with this program - each webinar brings something new for me (both at work and in my private life). I write down a lot of your tips and I plan to use one of them on my first day in my new job - it is regarding the magic minute rule!"

Ewa Cybula - Volvo
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